nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can a customer see who is assigned to the request i the portal?

Peder Lindström

I cant find any way to change the right column in the customer view.

Accepted answers

Tomislav Tobijas

Hi @Peder Lindström ,

Natively, you cannot 'add' this information to the ticket. There's official feature suggestion related to this: JSDCLOUD-328: Allow Assignee to be Shown on Customer Portal

As for alternatives, I'd suggest checking workaround section of linked ticket. You'd probably have to use Marketplace solution (there are a few) to meet this requirement.

Cheers,
Tobi

All comments

Tomislav Tobijas

Hi @Peder Lindström ,

Natively, you cannot 'add' this information to the ticket. There's official feature suggestion related to this: JSDCLOUD-328: Allow Assignee to be Shown on Customer Portal

As for alternatives, I'd suggest checking workaround section of linked ticket. You'd probably have to use Marketplace solution (there are a few) to meet this requirement.

Cheers,
Tobi

Peder Lindström

Thank you!

Mikael Sandberg

Just to add to @Tomislav Tobijas excellent answer, you could use forms to display additional fields via the portal, no additional apps from the Marketplace needed. I wrote about it in this article, Using Forms to display additional fields in the Portal.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jsm