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CSAT feedback doens't exist anymore?

Chris Purser

This question is in reference to Atlassian Documentation: Collecting customer satisfaction (CSAT) feedback

I have SD installed and running but there is no CSAT settings or function visible.

Accepted answers

Meck

Chris Purser,

You only need setup at project settings. Do you have this option?

Click on project settings
Click on Satisfaction settings
Mark 'Collect customer satisfaction feedback'

image2016-6-8 22:0:35.png

Regards,

Lameck.

image2016-6-8 22:0:35.png

All comments

Meck

Chris Purser,

You only need setup at project settings. Do you have this option?

Click on project settings
Click on Satisfaction settings
Mark 'Collect customer satisfaction feedback'

image2016-6-8 22:0:35.png

Regards,

Lameck.

image2016-6-8 22:0:35.png

Chris Purser

Ah... yes. I do see that now. some of these things are pretty elusive. smile

Thanks!

Meck

You're welcome. laugh

kira taylor

Had anyone had this issue with Collect customer satisfaction feedback turned on? I have this checked, and tested it - the resolved issue email has not changed.

Bartek Zukowski

@kira taylor, have you found a solution to your problem? Because I have the same :-/

Thomas Lund

Me too! Suddenly disappeared within the last 30 days

Bartek Zukowski

Check if you have a Dark Feature sd.email.conversational.notification.disabled turned on. After I disabled it CSAT mails started being sent.

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