Mention in comment who initiated the trigger

anacst

I have an automation that works whenever a JIRA Item is closed but I'm attempting to mention the user in a comment but JIRA is not properly converting to the mention format

I tried to use

[~accountId:{{initiator.accountId}}]

and

[~accountId:{{initiator.DisplayName}}]

 

But it simply doesn't work . See below the rule with different attempts 

 

And this is the result I'm getting in the comment section.

 

Izabela França

Hello @anacst ,

In Jira Cloud, mentions work using the user’s accountId, just like you said:

[~accountid:{{initiator.accountId}}]

However, I noticed that you selected Jira Data Center in the ticket tags, so I would suggest trying the legacy username format,

[~{{initiator.name}}]

 Let me know if it works.

Best regards,

Izabela