nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA 7.1.2. install, user installed/purchased plugins missing

Jeanne Howe

After installing JIRA 7.1.2 all of our user-installed/purchased plugins are missing. This means all of the applinks, configurations, and mappings are gone for our integration's with SalesForce, ZenDesk, and GitHub. Not to mention my Script Runner scripts and JIRA Automation rules.

Is this expected behavior?

Accepted answers

All comments

105349

Hey Jeanne!

That's definitely not expected behavior! A few questions:

What version of JIRA did you upgrade from?
Did you perform a compatibility check on the plugins prior to the upgrade?
For your purchased plugins, were all their licenses up to date prior to the upgrade?
I assume that you can log in okay and see all your issues, etc?

Good luck!

Jeanne Howe

Cody,

We install using a side-by-side methodology. We do not upgrade "in place".

We were at JIRA 6.4.5 with all of our plugins up to date (versions and licenses). I installed JIRA 7.1.2, creating new INSTALL and HOME directories. I then update the dbconfig.xml to point to our test db.

We have always installed this way - it gives us a quick roll back if needed, we just restore the DB from backup and point to the previous INSTALL/HOME directories.

I can login, and do see all my projects and tickets.

I am wondering if I just need to drop the indexes and force them to recreate "from scratch" on a restart.

Nic Brough -Adaptavist-

Sounds like you haven't copied all the data from the old home directory to the new one?

105349

I see, and totally understand. I don't have any personal experience with that sort of upgrade, but let me ask around/research and see if I can come up with a solution.

In the meantime, hopefully someone else can jump in and offer their experience!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-software

jira-administration

upgrade