I like to mention that there is a problem in the Jira display when a ticket is marked as completed. The typical display of this status is represented with a strikethrough in a ticket number, but this does not appear to be the case for some tickets.
Hi @Raj_ Ila Welcome to the community!Could you please check the below document, might be it will help you.https://support.atlassian.com/jira/kb/how-to-remove-strike-through-from-issues-in-jira-data-center-kanban-boards-when-they-are-moved-from-resolved-status-to-any-previous-statuses/Regards,Sushant Verma
Hi @Raj_ Ila
Welcome to the community.
Is a Resolution set in the issue?
Thank you all. Setting a resolution helped solve this.
Additionally, does anyone know how to mass update tickets with done state but with "Unresolved" resolution?
@Raj_ Ila To mass update Jira issues that are in a "Done" status but still show "Unresolved" as their resolution, you can use bulk change operations in Jira.https://confluence.atlassian.com/jirasoftwareserver/editing-multiple-issues-at-the-same-time-939938937.htmlRegards,Sushant Verma
Please accept the answers as a solution, if they answers helped to solve or provide a workaround to your request.
This will help other community member trying to solve the same or provide them with a work around
P.S. If the answer is very valuable to you, please share some kudos.
It looks like you're new here. Sign in or register to get started.
