Create Subtasks when a user submits a new Service Request

Question

When a user creates a new Service Request ticket, I want an automation rule that automatically generates predefined subtasks under that newly created Service Request.

I can't seem to find the Issue created trigger to start off my new Automation Rule.

Bill Sheboy · Answer

Hi @Otto Kirby

Just following up to check if Trudy's suggestion answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks!

Kind regards,
Bill

Trudy P Claspill · Answer

Hello @Otto Kirby

Are you working with JSM Cloud?

If so, Atlassian is changing terminology and replacing "Issue" with "Work Item".