nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why can't I see 'forms submitted' as a trigger in Jira?

Chesters, Anna

Hello!
I'm trying to set up a simple automation whereby I receive an email when a form is submitted to my Jira project. When I've looked this up, the advice is to set up a 'WHEN: Forms submitted' trigger but this option isn't coming up for me, even when I search. Does this still exist as a trigger?

Thanks

Accepted answers

All comments

Rudy Holtkamp

Hi @Chesters, Anna ,

The mentioned trigger is only available in a Jira Service Management project.

Can't you trigger on issue created? Or is the form submitted later in the workflow?

Dan Breyen

Hi @Chesters, Anna welcome to the community. I was looking in my Jira Automation and found "Forms submitted" as a trigger. Is this what you're looking for?

Screenshot 2025-09-04 084901.png

If it's not there for you, do other people on your team have it?

Hope that helps.

Chesters, Anna

Thanks for the quick response! But it doesn't come up as an option for me:

jira screenshot.JPG

Chesters, Anna

Thank you for coming back to me! Interesting that it's only available on a Service Management project. I wonder why that is....? It would be really helpful! I just need to know when a form has been submitted. I can't do it on a work item being created as other people in my team create work items (directly, without the form). People outside my team use the form and that's when I need to know. I'd also like the work item from the form to land in a certain place but can't seem to trigger any of these....

Mikael Sandberg

Forms in JSM is different from forms in Jira. The JSM forms are based on an app that Atlassian acquired a couple of years ago, and the forms in Jira is an in house developed feature. The forms component in automation currently only applies to JSM forms.

Chesters, Anna

Thank you! So do you happen to know if there's a way to trigger an email when a form is submitted in a non-service management project?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-automation