App update notifications in my email

Question

I haven't received app update notifications in my email for a while now. I follow several apps from the marketplace and have them configured. I have all the email notification options configured on the page https://marketplace.atlassian.com/users/

What could be happening?

David Freitez · Answer

Hi @Serus Serus

Thanks for posting the question,  there is the possibility that you are not receiving any email from Atlassian due to email supression which is a list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email.

There is a community post that can help you to troubleshoot the if you are on the list and unblock:

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

Please note that If the you are not part of the suppression list, I recommend you to reach out to support at: https://support.atlassian.com/  so they can further investigate your account.

Hopefully this helps you answer your inquiry, if so, please vote for it as the answer to your question.

Kind regards,
David