MFA code required for SSO login

Question

When logging into bitbucket on a new machine it will prompt me with the Bitbucket MFA request. I log in using a Microsoft SSO, I am not able to enable any MFA options because it is an SSO login. There are no MFA requests when logging into my Atlassian Account.

How can I log in to my account on this machine? I am able to log in without any issue on my old machine.

Ben · Answer

Hi @Carlo Quitorio

As per our documentation - there are two layers where 2FA can be configured (Atlassian Account + Bitbucket Cloud account). 24 hours is the required waiting time to recover access to an account that is being blocked by 2FA.

The 24-hour waiting period might be a long time to wait before being able to access your account. However, this waiting period is a security measure to prevent unauthorized individuals from exploiting this recovery method.

This security process has been implemented in the recovery process and cannot be overridden.

Cheers!

- Ben (Bitbucket Cloud Support)

Carlo Quitorio · Answer

Used recovery email to get access to the account. Allowed me to disable MFA for the bitbucket account. No immediate solution to the issue other than the recovery option.