Bitbucket account 2fa

gozde_cakkal

Hello Bitbucket Support Team,

I would like to enable two-step verification (2FA) on my Bitbucket account. However, during my initial setup I did not save the recovery keys, and now I am unable to proceed with the configuration.

Could you please help me reset or reconfigure my two-step verification settings? Here are my account details:

• Username: [REDACTED] 
• Email address associated with the account: [REDACTED] 

Please let me know if you need any additional information to verify my identity.

Thank you in advance for your assistance.

Best regards,

Shwetha Suvarna

Hey @gozde_cakkal 

Welcome to the community...

To reset the two-step verification settings, I would suggest you follow the page how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account

As discussed on the page

• After the 24-hour waiting period, you will receive a secondary email with the aforementioned one-time login link.
• We observe that you requested the recovery Email 20 hours ago. You should receive the secondary Email with the login link soon.
• Please note that the recovery link will expire in 24 hours
• Follow the instructions within the email, and you should then be able to log in to your Bitbucket Cloud account with 2FA disabled

I hope this helps...

Please note that I have masked your Email address from this post, as this is a public forum.

Best Regards
Shwetha