Unable to send the invitation link (The users do not receive it)

Question

I am sending users an invitation link to access the repository. They are not receiving the emails.

I tried 3 different email addresses. I tried accounts linked to Gmail.

I also tried an account created directly with an email address. That account receives registration emails and verification codes, but the invite does not arrive.

I tried canceling and resending the invitations.

I tried using the Resend option.

I tried adding users at the repository level: [REDACTED]

I also tried through other sections.

The result is always the same — under no circumstances does the invitation link arrive to any user, and there are no errors or warnings either.

The email I ultimately need to invite is: [REDACTED]

Ben · Answer

Hi @sanjaynewar007

Please create a new post, as we can only view users personal details from our side when they are the post author (please don't post them here, it's a public forum).

Cheers!

- Ben (Bitbucket Cloud Support)

sanjaynewar007 · Answer

I am experiencing the similar issue with my account setup, I have verified my email earlier this month, despite of verifying my email, i haven't yet received any inviation link for the creation my cloud factory account. However i have received the onboarding mail already and the training is set to start on 23rd of march.

Ben · Answer

G'day Boris!

We had a rollout recently, which caused issues for our notification service responsible for invitation email delivery. This has since been rolled back, and I can confirm that emails should go through now.

Can you please cancel those pending invitations from any user groups you may have invited those users to, and re-add them again to those groups to trigger a fresh invitation email?

Please let me know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)