Hi, in the last few days the Team Worklog Reports app has stopped working in our Jira Cloud. When trying to generate reports, we get the following error: Error generating report Data fetching problem: The requested API has been removed. Instead, use the new API based on improved searches. More info: https://developer.atlassian.com/changelog/#CHANGE-2046 Additionally: * The app’s page on Atlassian Marketplace is no longer available. * The last update we noticed was back in April 2025, but we can’t find any official information about deprecation or end of support. * We haven’t found any notifications or announcements from the vendor. Does anyone know if this app has been officially discontinued? Thanks in advance for any guidance!

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Team Worklog Reports – Error with deprecated API and app missing from Marketplace

Leandro Naranjo

Hi,
in the last few days the Team Worklog Reports app has stopped working in our Jira Cloud.

When trying to generate reports, we get the following error:

Error generating report 
Data fetching problem: The requested API has been removed. Instead, use the new API based on improved searches. 
More info: https://developer.atlassian.com/changelog/#CHANGE-2046

Additionally:

The app’s page on Atlassian Marketplace is no longer available.
The last update we noticed was back in April 2025, but we can’t find any official information about deprecation or end of support.
We haven’t found any notifications or announcements from the vendor.

Does anyone know if this app has been officially discontinued?

Thanks in advance for any guidance!

Accepted answers

Anwesha Pan

Hi @Leandro Naranjo

It looks like Atlassian has recently removed the app from Market Place, which is why the reports suddenly stopped working. The app may not be supported and I do not see any announcement regarding the same.

Thanks,
Anwesha

All comments

Tuncay Senturk _Snapbytes_

Hi @Leandro Naranjo

Unfortunately, you are correct. Atlassian has recently removed the API, which is why the reports suddenly stopped working. Since the app’s Marketplace listing is no longer available, it looks like the app may not be supported (as I could not see any announcement).

If you are looking for an alternative, you might want to try SnapMetrics - Real Time Analytics (free on the Marketplace). It includes a Worklog Report that allows you to filter, group, and analyze logged work by date, user, project, or custom fields. I am one of the folks behind this app. Feel free to ask.

Juan Falguera

Hi @Tuncay Senturk _Snapbytes_

I tried to use SnapMetrics "Time by Status Report" and I am getting the same error

https://developer.atlassian.com/changelog/#CHANGE-2046.

And in "Worklog Rerport" session, I can't add a custom field to group my team hours.

Anton from JetHeads_io

Hi @Leandro Naranjo 👋

Unfortunately, it does look like the Team Worklog Reports app is no longer supported. I know that’s frustrating.

As an alternative, you might want to look at JetTime — it’s a privacy-first time tracking and reporting app for Jira Cloud. JetTime fully supports the new APIs and lets you build reports broken down by person, project, sprint, assignee, or custom fields, with export options as well. It’s actively maintained and runs fully on Atlassian’s infrastructure, so you won’t run into issues with disappearing APIs.

👉 JetTime on the Atlassian Marketplace
— Anton, JetTime founder

Tuncay Senturk _Snapbytes_

Hi @Juan Falguera

Sorry to hear that, but that seems to have been a cache issue as we have already launched the latest version fixing the problem.

Could you please refresh the page (preferably with Ctrl + R) so the latest version runs?

Thanks

Tuncay Senturk _Snapbytes_

For the Worklog Report, you can filter by groups or users. However, if you need to group by team (a custom field), that is not available at the moment; grouping only works with epic, user, issue, component, and fix version. But we will raise an internal ticket and release a new version that includes the custom field selection as soon as possible.

Thanks

Anastasiia Maliei SaaSJet

Hi, @Leandro Naranjo

The Team Worklog Reports app seems to have been removed from the Atlassian Marketplace, and without updates to support Jira’s latest APIs, it no longer works in Cloud. This usually indicates that the app has been discontinued or is no longer supported by the vendor.

If you still need worklog-based reporting in Jira Cloud, you might want to explore alternatives that already support the new API. For example, Time & Cost Tracker is actively maintained and lets you:

Generate detailed team worklog and cost reports.
Filter by users, projects, or custom time ranges.
Share reports with specific groups.
Track budgets and performance alongside logged work.

👉 It’s also free for teams with up to 10 users, so you can try it without cost.

Rahul_RVS

Hi @Leandro Naranjo

Welcome to the community !!

As an alternative, for detailed time tracking reports if you would be interested to explore a different mktplace app, pls take a look at

Worklogs Time Tracking in Jira & Timesheets

With this add-on, you can easily add the worklog authors and time tracking reports as a dashboard gadget. Main features of the app -

Create time reports in real time by grouping & categorizing data with aggregation
Prepare your reports based on Project/Sprint/Issue Type/Assignees and various other filters
Group your data to build more meaningful reports
CSV Export
Dashboard gadget
Enter Time Spent for multiple issues from Timesheet screen. With Calendar view and Board view

(Disclaimer: I am part of the app development team)

Worklogs & Timesheets.png

Anwesha Pan

Hi @Leandro Naranjo

Thanks,
Anwesha

Leandro Naranjo

Thank you very much. I appreciate your direct response and not an attempt to sell me a product.
Best regards,

Anwesha Pan

You are most welcome @Leandro Naranjo ! I am also on the same boat like so I understand 😊

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