I have the following error in install big picture plugin and I cant view app config detail

Question

my jira version is 9.12 and big picture version 8.53

after check log in jira i see this error

database upgrade is impossible because of the lack of upgrade task continuty.

current version database is:0 but next upgrade task version is : optional [taskcoreupgradetaskv28]

Tomislav Tobijas · Answer

Hey @Mahy Gh ,

I would suggest reaching out to Appfire's support via one of their channels.

The recommendation would be to raise a ticket on their support portal about this so their team can assist you with the issue you're experiencing.

Cheers,
Tobi