nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Change default comment setting

Rafael Fernandes_6pz61h

Is there a setting that makes "Reply to Customer" the default, instead of "add internal comment"?

Accepted answers

Jeroen Poismans

Hi!

Yes there is such a setting in the product settings of Jira Service Management:

Screenshot 2025-08-11 at 19.06.09.png

Hope this helps!

All comments

Jeroen Poismans

Hi!

Yes there is such a setting in the product settings of Jira Service Management:

Screenshot 2025-08-11 at 19.06.09.png

Hope this helps!

Rafael Fernandes_6pz61h

I'm very grateful

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