This question is in reference to Atlassian Documentation: Users, groups and project roles
We have a service desk agent who can't invite customers to the service desk.
What permissions is used for this?
The user has to be a SD administrator: https://confluence.atlassian.com/servicedesk025/jira-service-desk-permissions-754977472.html
Administrator In addition to what agents can do, administrators can also: Add agents, collaborators and customers to a service deskRemove agents, collaborators and customers agents from a service deskConfigure request types and the Customer PortalCreate and edit reports Create SLAs for measuring progressConnect a Confluence knowledge base to a service deskConfigure the email channel a service desk
Administrator In addition to what agents can do, administrators can also:
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