My 2FA is active on AA but cant activate on Bitbucket

Question

I have my 2FA setup and working on AA but Bitbucket account keeps saying "wait for the email to confirm" but I never get that email.

Ben · Answer

Hi @Christian Bianchini

Welcome to the Bitbucket Cloud community! :)

I can see that you don't have 2FA enabled on your Bitbucket Cloud account, but you do have it configured against your AA - please check this article to determine at which layer you're being blocked:

* https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

If you still encounter issues - please ask an admin from your company workspace to raise a support ticket:

* https://support.atlassian.com/contact/

Cheers!

- Ben (Bitbucket Cloud Support)