Fail to load Jenkins/Exporter obr plugins on JIRA DC 10.3.5

Question

Hi,

We've installed JIRA DC 10.3.5.

After installation we imported Jenkins (jira-jenkins-plugin-6.2.1 / 6.2.2) & jiraexporter plugins as obr.

However, on Manage Apps it seems greyed-out, without any specific errors rather "This app couldn't be loaded".

Is this a known issues?

Any workarounds?

BR,

Gilad

Evgenii · Answer

Hi, @Gilad S

Welcome to Atlassian Community!

If I'm not mistaken, you're talking about this plugin
https://marketplace.atlassian.com/apps/1211376/jenkins-for-jira?hosting=datacenter&tab=overview

It's latest version is 6.2.2 and it must work in Jira DC 10.3.5

Have you tried restarting Jira? Sometimes it helps.

Mark Rekveld - Marvelution · Answer

Hi @Gilad S

Welcome to the community.

I'm Mark and maintainer of the Jenkins app.

Are able to check the logs of Jira? If the Manage Apps section doesn't give any details then usually the logs will provide more information on why the app is not working.

If you like you can also share the logs with me so I can look with you. For this I would suggest you open a support ticket at getsupport.marvelution.com so I can assist without listing possible confidential information on this public forum.

Cheers,
Mark