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Assingee rotate per week

Leon_lq10k2

I've follwed this post here:

Solved: Pick a new assignee each work week for a new ticke...

however for me it does not work as I get an error on all three of my If blocks.

"error rendering smart-values when executing this rule: unable to parse expression: % 3"

To me it look like the smart values are not being enumerated correctly as the maths is failing.

I've tried changing smart values from {{now.format("w").asNumber}}

{{now.weekOfYear.asNumber}} and that also gives the same error.

the automation rules look just like the example. Any idea what is wrong ?

Accepted answers

Trudy P Claspill

Hello @Leon

Welcome to the Atlassian community.

When asking for help with an Automation Rule it will enable us to help you more effectively if you provide the following.

1. Screen images that show your complete rule.

2. Screen images that show the details of complex steps like comparisons, branches, and steps that include JQL or Smart Values.

3. The full details from the Audit Log for an execution of the rule, showing exactly what occurred and any messages generated.

In this case there are two different answers provided on the referenced question and it is not entirely clear which one you were trying to implement.

Leon_lq10k2

@Trudy P Claspill Wow - Thank you. Who would have guessed the syntax would be different between the cloud and on premise version.

All comments

Trudy P Claspill

Hello @Leon

Welcome to the Atlassian community.

When asking for help with an Automation Rule it will enable us to help you more effectively if you provide the following.

1. Screen images that show your complete rule.

2. Screen images that show the details of complex steps like comparisons, branches, and steps that include JQL or Smart Values.

3. The full details from the Audit Log for an execution of the rule, showing exactly what occurred and any messages generated.

In this case there are two different answers provided on the referenced question and it is not entirely clear which one you were trying to implement.

Leon_lq10k2

Trudy, i cant do that as its running on-premise without internet access. so the error message is the best i can get at the moment.

Trudy P Claspill

Can you not capture screen images from your browser on your device (laptop) and paste those images into a reply in this post?

Can you copy the images from the referenced post and repost them here and include details on how your actual rule differences in any ways from what is available in those images?

Leon_lq10k2

I CAN NOT get any data from the affected system.

My rule is exactly as per the image attached and taken from the the original thread, however i get the error as posted in the opening post of this thread.

Leon_lq10k2

@Trudy P Claspill Wow - Thank you. Who would have guessed the syntax would be different between the cloud and on premise version.

Trudy P Claspill

You're welcome.

If my replies helped you achieve your goal and solve your problem, please consider clicking on the Accept Answer button above my replies. That will mark your Question as Solved. That helps other people searching for answers find the Questions that have validated solutions.