Bitbucket login fail with "We couldn’t log you in" message

Question

tried different brower without luck. it seems my account is inactive?

Theodora Boudale · Answer

Hi @Hambster Lin and welcome to the community!

Your Bitbucket Cloud account was in a dormant state. I reactivated it just now.

Can you please try logging in and let me know if the issue is resolved?

Kind regards,
Theodora

Laurie Sciutti · Answer

Hello @Hambster Lin and welcome to the Community!

Your account may be inactive / dormant, so you'll need Atlassian Support assistance.  I've submitted a request on your behalf.

G subramanyam · Answer

Hi @Hambster Lin welcome to Atlassian community.

Your query indicate a few things beyond just an incorrect password.

* If your account hasn't been accessed for a long time, Atlassian might mark it as inactive or suspended for security reasons or due to terms of service.
* Too many incorrect password attempts can temporarily lock an account.
* If your Bitbucket account is part of an organization (e.g., your company's team), an administrator might have suspended or deactivated your user account within their Atlassian organization settings.

Few troubleshoot steps:

* Double-Check Your Credentials.
* Try password reset.
* Check Atlassian's Status Page
* Contact Your Organization's Admin (if applicable).