Can not login my old account: using 2 FA, correct password but wrong Authenticator code

Kam Fai Lam

Can not login: using 2 FA correct password but wrong Authenticator code. I try many time, my google Authenticator show the code correctly. Try using 24 digit recovery code, also show wrong. I have captured the 24 digit recovery image. I am sure, the 24 digit recovery code is correct.

Theodora Boudale

Hi @Kam Fai Lam and welcome to the community!

Since you mention a 24 digit recovery code, I assume this is Atlassian 2FA instead of Bitbucket 2FA.

With regards to verification codes from the authenticator app not working, please check the suggestion on the following page, in the section titled Your Atlassian account won't accept your verification code, but you know you're using the right code

• https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

If you still can't log in to the account, you have the option to request recovery by email. You can check the following knowledge base article:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

The article has steps on how to disable both Atlassian and Bitbucket 2FA, as well as screenshots on how to differentiate them. Depending on the 2FA screen you see, you can follow the respective instructions for recovering your account via email and disabling 2FA. You can then set it up again if you want.

Please feel free to reach out if you have any questions or face any issues.

Kind regards,
Theodora