nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Atlassian Marketplace App Publishing: Can not change plan from free to paid plan

stoffander

Hi,

I created a new app in atlassian marketplace, that also got approved. However, since the beginning I try to change the payment plan from free to a paid plan. However free is always greyed out and I can not do any changes. Also created a new version now, and still can not change the payment model:

Capture d'écran 2025-07-16 171723.png

Online I only found some outdated documentation, where it says I need to go to the payment tab. However, as you can see there is no payment tab.

Can anyone help?

Accepted answers

Aron Gombas _Midori_

@stoffander The first check to make is whether you enabled licensing for the app. I assume you develop with Forge, and if so, see the `licensing.enabled` flag in the manifest.

If it doesn't support Atlassian Marketplace licensing, you can't set it to "paid via Atlassian", for obvious reasons.

All comments

Marc -Devoteam-

Hi @stoffander

Welcome to the community.

You will need to contact Atlassian Support on this.

The community can't assist in this.

stoffander

Hi @Marc -Devoteam- ,

thanks for letting me know. I already raised a ticket, and yes that is where my confusion came from since I was reading the docs in here instead of the one for atlassian developers

Any way I can remove this post here to avoid any confusion?

Aron Gombas _Midori_

@stoffander The first check to make is whether you enabled licensing for the app. I assume you develop with Forge, and if so, see the `licensing.enabled` flag in the manifest.

If it doesn't support Atlassian Marketplace licensing, you can't set it to "paid via Atlassian", for obvious reasons.

Marc -Devoteam-

Hi @stoffander

Yourself you can't.

@John Funk or @Trudy P Claspill can you transfer the issue?

Trudy P Claspill

@Marc -Devoteam-

Community Champions don't have access to Atlassian Support tickets, unless they are also Atlassian Support agents, which I am not. I don't think John is either.

stoffander

Thanks @Aron Gombas _Midori_

That was the issue! First it was counterintuitive that I have to declare it in the manifest file, but after reading the docs it made sense! List a Forge app on the Atlassian Marketplace

I hope they will properly show a warning in the Version Detail UI in the future for better usability

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

atlassian-marketplace-cloud