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Nicht alle Tickets werden auf dem Kanban Board angezeigt

Tanja Krinke

Hallo, ich habe ein Kanban Board über mehrere Projekte erstellt. Es ist ein Filter eingerichtet, welcher funktioniert und alle Tickets, die ich sehen möchte, filtert.

Über die Boardkonfiguration habe ich alle unterschiedlichen Status zugeordnet. Die Tickets werden in den Spalten (in der Boardkonfiguration) auch angezeigt. Wenn ich nun zurück auf die Boardansicht gehe, erscheinen die Tickets jedoch nicht. Ich bin für alle Projekte und Tickets berechtigt und habe Zugriff.

Wir haben keinen Ansatz mehr, woran das liegen könnte. Vielleicht hat jemand ähnliche Erfahrungen gemacht?

Herzlichen Dank!

Accepted answers

Dave Mathijs

Hi @Tanja Krinke Welcome to the Atlassian Community Forums!

Do you see the work item (issue) listed in the Filter itself?

Is it a company-managed project (which I assume) or a team-managed project?

Is it a work item (issue) that is in a 'Done' status category which might not be visible due to the time frame/value of the 'Completed work items' setting?

Trudy P Claspill

Hello @Tanja Krinke

Welcome to the Atlassian community.

How many issues in total is the filter retrieving? Boards are limited to display 5000 issues, so if you have more issues than that Jira will display the oldest issues until it reaches the 5000 limit.

For this Kanban board do you have the Backlog enabled?

In your Board Configuration check if there is a Sub-Filter defined.

Screenshot 2025-07-16 at 10.05.05 AM.png

Are the missing items within the scope of the sub-filter, or are they excluded by the sub-filter?

What are the issue types of the issues being selected from the xxy project?

Tanja Krinke

Hallo,

danke für eure Antworten. Wir haben es nun herausgefunden. Die Issues waren mit mehr als einem Epic verknüpft. Dadurch wurden sie auf dem KANBAN Board nicht angezeigt. Ein seltsamer Fehler aber nun sind alle Issues sichtbar.

Viele Grüße

All comments

Dave Mathijs

Hi @Tanja Krinke Welcome to the Atlassian Community Forums!

Do you see the work item (issue) listed in the Filter itself?

Is it a company-managed project (which I assume) or a team-managed project?

Is it a work item (issue) that is in a 'Done' status category which might not be visible due to the time frame/value of the 'Completed work items' setting?

Tanja Krinke

Hello Dave,

yes, i see the issue listed in the filter.

there are many other issues with diferent workflows which are listed in the columns of the boardconfiguration but not showen on the board

only one issue is showen on the board

the two projects are team managed

Thanks for your reply

Dave Mathijs

⚠️ The Kanban board of a team-managed project cannot show issues from different/multiple projects, the board is always tied/associated with a single project and only displays issues from within that project.

Yet another reason why I never create team-managed projects...

Tanja Krinke

but one issue is showen on the board... i dont know why :-(

maybe my answer with team- or company-managed was not correct.

We use other boards as well and there it works

Trudy P Claspill

Hello @Tanja Krinke

Welcome to the Atlassian community.

How many issues in total is the filter retrieving? Boards are limited to display 5000 issues, so if you have more issues than that Jira will display the oldest issues until it reaches the 5000 limit.

For this Kanban board do you have the Backlog enabled?

In your Board Configuration check if there is a Sub-Filter defined.

Screenshot 2025-07-16 at 10.05.05 AM.png

Are the missing items within the scope of the sub-filter, or are they excluded by the sub-filter?

What are the issue types of the issues being selected from the xxy project?

Tanja Krinke

Hallo,

Viele Grüße

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