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How to automate priority to the highest level when the due date is 2 days from now?

Muhammad Irfan_be93ea

automate rule.png

This is my rule.

The objective is to check all work items and if the due date is 2 days from now and priority is not the highest, then change the priority to highest.

But I have a problem, in the edit work item fields i could not find priority fields to set it to what i want. There is no create custom field options or smart value. Am i doing something wrong?

Accepted answers

Brita Moorus

Hi, @Muhammad Irfan! 👋

Did you search for the Priority field from the list and it's still not visible?

Is the priority field visible in the "Edit issue" view? You might need to add it for automation to be able to update it.

Checking Company-managed projects

Project settings → Work items → Screens
Find the Edit screen for the work item type you're working with
Make sure the Priority field is on that screen

Checking Team-managed projects

Project settings → Fields
Find the work item type you're working with
Make sure the Priority field is added

Hope this helps! ✨

All comments

Brita Moorus

Hi, @Muhammad Irfan! 👋

Did you search for the Priority field from the list and it's still not visible?

Is the priority field visible in the "Edit issue" view? You might need to add it for automation to be able to update it.

Checking Company-managed projects

Project settings → Work items → Screens
Find the Edit screen for the work item type you're working with
Make sure the Priority field is on that screen

Checking Team-managed projects

Project settings → Fields
Find the work item type you're working with
Make sure the Priority field is added

Hope this helps! ✨

Brita Moorus

Another tip regarding your automation rule - your branch currently checks for "All created work items" which applies only to work items that were created by a previous action in this rule.

If you want your rule to check every task in the project, you can set the rule scope or use JQL to execute this change to each work item in the query. Then this should also work:

Screenshot 2025-07-10 at 12.30.35.png

Hope you have a great day! ☀️😊

Muhammad Irfan_be93ea

Thank you, searching works! I don't know why I didn't think of searching for it.

After I update the rule, there is a warning prompt saying its not compatible? Do I need to trigger something first? Im not sure what it means. Thank in advance for your help!

automate rule.png

error automate.png

Muhammad Irfan_be93ea

I tried to change the work schedule as it seems that is causing the warning and it worked but not what i intended as it requires manual intervention. I need the schedule on to checkup everyday on the work item to automate the rule. Any other way I can include the schedule on?

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