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We couldn't log you in error

dacha

Hello,

I am constantly getting "We couldn't log you in" error message on login to BitBucket.

All other Atlassian product are ok - Jira, Confluence.

I've tried all proposed solutions - browser cache, disable add-ons,Incognito window..but it doesnt solve.

Is my Bitbucket Cloud account marked as inactive/dormant?

Please help, thank you

Accepted answers

Ricardo N

Hi Daniel,

Welcome to the community!

I have reviewed the referred account and confirmed it was set to "Dormant". The status of this account was set to active and can now be tested to see if is working as expected.

I hope this helps.

Regards,
Ricardo

All comments

Ricardo N

Hi Daniel,

Welcome to the community!

I have reviewed the referred account and confirmed it was set to "Dormant". The status of this account was set to active and can now be tested to see if is working as expected.

I hope this helps.

Regards,
Ricardo

dacha

Its ok now, thanks!

Chris Kohout

Could you reactivate mine, please? I'm logged in here now, but see no way to create a new post.

Chris Kohout

Could you reactivate mine, please? I'm logged in here now, but see no way to create a new post.

Ricardo N

Hi Chris,

To have a better overview of your account, we need to have a post from your account.

Please try starting a new community post from an incognito session and let us know how it goes. @Chris Kohout

You may also try clicking the +ask community on the top to create new threads.

With this, we should be able to find your account the check if it is also affected by a "Dormant" status.

Please let me know your thoughts.

Regards,
Ricardo

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