Automate "Updated" field from Jira into JPD

Question

Hi,

I am trying to display a field from Jira in the timeline view in Jira product discovery.

The use case for this is, that I want to display in the JPD timeline view, when the last update on a linked work item was. I'm able to display the field on the timeline, but the problem is getting the date to display in the field.

I don't think I am able to use one of the autofill dates for this - right?

If using one of these is not possible, I have tried the following already: Populating a new custom field in Jira with the date of the last change on a ticket - however, it's really difficult to understand how to get this info into the custom field of JPD with automation. There is not a lot of documentation about how the automation with the fields of JPD works.

Bill Sheboy · Answer

Hi @Sandro Leone - EPS

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks!

Bill Sheboy · Answer

Hi @Sandro Leone - EPS -- Welcome to the Atlassian Community!

You are correct: the built-in Updated field cannot be selected with the autofill option.

You describe adding another custom date field to the Jira Software Project's work items (and possibly updating that with an automation rule).  That field should be selectable from the list for autofill, however...

What type of project is the software one: company-managed or team-managed?

The field will appear for a company-managed project (with global custom fields), but it will not for a field defined only in the team-managed project as they are local for each project.

A workaround would be to define the field globally, add it to the team-managed project, and then add it to autofill.  Your Jira Site Admin will need to help add the global field.

Another possible workaround is to remove the autofill and populate the field in JPD completely using an automation rule.  I recommend against that option as the rule will need to be global / multiple project in scope and could introduce more challenges.

Kind regards,
Bill