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automation that adds a Responder team to an alert

Dave Conrad

i'm attempting to create an automation that would add a specific responder team to an alert if a specific note is added.

or have an alert rule in the incoming call integration that would add that responder team to the created alert if the caller pressed a specific option.

Accepted answers

Marc -Devoteam-

Hi @Dave Conrad

I have tried to achieve this based on manual team input. This worked from me, you could try to expand this to do this automatically.

See my rule:

Screenshot 2025-07-04 at 10.58.59.png

If you require more details on parts of the rule, you can ask.

All comments

Marc -Devoteam-

Hi @Dave Conrad

I have tried to achieve this based on manual team input. This worked from me, you could try to expand this to do this automatically.

See my rule:

Screenshot 2025-07-04 at 10.58.59.png

If you require more details on parts of the rule, you can ask.

chris_coffey

i am trying to do the same thing, but get error when calling the api...

Unable to publish the web request - received HTTP status response:

422 Error found in the HTTP body response: " must not be blank"

i can successfully call the API via CURL in powershell, but get this error when doing a "web request"
any thoughts?

Marc -Devoteam-

Hi @chris_coffey

Welcome to the community.

Please keep in mind that replying on old post is not in-linie with community guidelines.

Have you setup a toke and in combination with your mail address, encoded this to Base64.

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