We are requesting assistance for a user who is unable to log in to our Bitbucket Cloud workspace.
Symptoms:
When attempting to access Bitbucket, the user receives the error: "We couldn't log you in. You may run into this issue when you use specific browsers or add-ons that hide the referer header..."
The user can successfully log into their main Atlassian account at id.atlassian.com and can access other connected Atlassian products (e.g., Trello).
Troubleshooting Performed: We have confirmed this is not a client-side issue. We have tested using multiple browsers (including Chrome and Firefox), private/incognito modes, and multiple networks. Furthermore, a brand-new test account created on the exact same machine and browser can log into Bitbucket without any issue.
Suspected Diagnosis: Based on our research of numerous similar issues in the Atlassian Community (including threads 1896018, 1660635, and 2535476), we strongly suspect the user's Bitbucket Cloud account has been automatically flagged as inactive or dormant by Atlassian's backend systems.
Request: Please can an Atlassian Support team member check the status of this specific Bitbucket account and manually reactivate it?
Thank you.
