My workspace seems to have been orphaned.

Pete Molinero

I can't seem to find or access most of my repositories. For example, bitbucket.org/<workspace-id>/<repo>.

 

Backstory for context:

1. From 2010-2022 I used a Bitbucket account under my email address <email1>, and created many repositories under it.
2. In 2022 I lost the <domain> domain, and needed to regain access to all of my repositories, so I worked with someone at Bitbucket to connect them to a new account under <email2>
3. In 2024 I regained the <domain> domain and the <email1> email
4. I just logged in to my <email1> BitBucket account, and it shows me three of my repositories, but that's all.
5. When I log into the <email2> account, it shows me none of my old repositories.
6. Please help!

 

Sidenote regarding support

I've tried everything I could think of to try to get access to an actual support agent, but seem to be unable to. I tried starting a paid plan, but it won't let me start one immediately (it requires me to do a trial period) and it won't let me access support during the trial period. If there's something I can do to get in touch with a support agent please let me know!

Theodora Boudale

Hi Pete,

Thank you for reaching out. Just a heads up, I redacted the repo details and email addresses to protect your privacy.

This is what I see in our system:

Your Bitbucket account with <email2> (the one in point 2. of your backstory) does have access to the repository you mentioned and to several other repos as well. You can see the repos the following way:

1. Log out from https://bitbucket.org/ and then ensure you log back in with <email2>
2. Next, select your avatar (from the top right corner of the screen) > select All workspaces. You will see a list of all workspaces this account has access to.
3. To see the repos of a specific workspace, select the workspace from the list.
4. Then, select Repositories from the menu bar at the top of the page.

Please let me know if you can find your repos this way.

With regards to <email1>, there is a second Bitbucket account with that email address, it was created 2 days ago (I assume accidentally?). Login to a Bitbucket account is only possible with its primary email address and not with any of its aliases. If <email1> was an alias to the old Bitbucket account, then attempting to log in with it would lead to the creation of a new account. You can delete that second account if you don't need it, I see that it doesn't have access to any workspaces and repos. The 3 repos you could see with it were most likely the public ones.

Please keep in mind that it takes 14 days from the moment you trigger the account deletion until the deletion completes, so the email address will be freed up in 14 days (in case you want to reuse the email address in the older account). If you decide to delete it, please ensure you are deleting the empty account, and not the one with the repos.

Please feel free to let me know how it goes and if you have any questions!

Kind regards,
Theodora