Lost access to registered email—how can I switch

Geunwoo Oh

Hi Atlassian community,

I need help updating the sign-in email for my Atlassian account.

• Current Atlassian login: ~@~.ac.kr
• Problem: My university has stopped forwarding mail from @~.ac.kr to my active mailbox, so I can’t receive password-reset or verification emails.
• New email I’d like to use: ~@gm.~.ac.kr

I’m currently locked out because I can’t get any messages sent to the old address.
Could someone guide me through the fastest way to:

1. Regain access (if possible) or prove ownership of the account, and
2. Update the account email to ~@gm.~.ac.kr.

If there’s a direct form or Support ticket category for “Lost access to old email,” please let me know. I can provide whatever proof is needed (site URL, billing info, screenshots, etc.).

Thanks in advance for any advice!

Jaime Escribano _knowmad mood_

Hi @Geunwoo Oh and wellcome to the community!

 

Don't worry, the same thing happened to me in the past when switching jobs.
Just open up a ticket to support here -> Atlassian Support 

I'd say the best category for this is probably going to be "Personal Data and GDPR"

 

Best of luck!