Card debit but account was not upgraded

Question

Hello,

I was debited Four (4) times, $10 each time. But my account was not upgraded to standard as I wanted.

Date of transaction: July 1, 2025

esemosi · Answer

Thank you all for your help. Submitting a billing ticket directly through the billing portal resolved the issue.

Regards,

Syahrul · Answer

Hi @esemosi

Welcome to the community!

I see that you've successfully contacted our billing team and resolved the issue. Going forward, for anyone facing a similar problem, please submit a billing ticket directly through our billing portal here.

Regards,
Syahrul

Rishabh Jhawar · Answer

Hello @esemosi ,

Welcome to the community!

Please note that community members do not have access to your account-level information. I recommend reaching out to the Atlassian team directly through this link: https://support.atlassian.com/bitbucket-cloud

Regards,