Missing invitation email

Question

I’m not receiving Bitbucket invitation emails sent to my address.

The email is typed correctly and I’ve confirmed that invites work when sent to other emails.

We have also already tried resending the invitation multiple times.

I can see the workspace itself  but I can't get access to the particular repository. I also checked all of my other email folders.

Shwetha Suvarna · Answer

Hey @Cosmo S_

Welcome to Atlassian Community.

We observe that the Invitation emails are delivered to the organisation's Mail server. 
Could you please check the steps below to receive Emails from BitBucket:

* Check your Spam box for Emails from noreply@am.atlassian.com or noreply+XXXXX@id.atlassian.net and move them to the Inbox Folder.
* Reach out to the mail server team to check if the domain noreply@am.atlassian.com ornoreply+XXXXXX@id.atlassian.net is blocked for the organisation

Please review the page below for more details:
* https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

*Best Regards*
Shwetha Suvarna

Cosmo S_ · Answer

Hey, so for testing I created a new gmail account and it could receive the invitation email without any issues. But besides that it also works for the emails of my colleagues.

I have access to the bitbucket itself so I can browse the repostories I already have access to. The invitation email that is not coming throught is for a particular repository on that bitbucket that I want to access.

I will try your other suggestions, thanks for the help so far!

Mirek · Answer

Hello @Cosmo S_

It is very strange the you do not receive invitation email to a specific email..

So it looks like we should focus on your specific account since you mention that other emails are working fine...

Are those your emails or maybe your colleagues?

Overall I think first you should check repository permission on this account on Bitbucket side.  On the other side would be nice to check your email account .. Are you able to create an alias that would redirect the email to your original account - thanks to that we could determine if there is maybe some bigger problem and working with email provider is required (is this local IT?)

Maybe also removing yourself from the workspace and inviting only to repository would work?