fail to create a site

Question

I created a companyName that is 8 letters long, or 8 digits only no special symbols However, creating a site failed. Is it because of network issues? I used a VPN and tried many times, but it still failed to create. Is there any way to solve this?

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: b8fdb1fd8374448390c4985aa3fc8e8a)

Andy Heinzer · Answer

Hi @xiaoxiao

There have been a number of recent reports of sign-ups failing in this manner.  I reached out to our team that manages this, and they acknowledged that some users were not receiving the necessary recaptcha on the page.   When you are trying to sign up, are you seeing a captcha appear on the page to verify that you are human?

If you're not seeing this, then that would explain the behavior.  It's also possible if you see the captcha, but fail the test it could generate an error like this.

Additionally, we have seen problems with users located in mainland China due to network restrictions imposed there.  Other customers have reported having success completing the signup by using a VPN that is located in another country.

Try this and let me know if you are still seeing errors during signup.

Andy

Oleksii Melnyk _MOY Apps_ · Answer

Some users can get the captcha, but it's randomly.
Is my answer help to you for now?

xiaoxiao_lw1oy1 · Answer

Okay, I'll try it on the phone. What captcha did you say?