Automation : send Teams message when a linked issue is closed

Question

I have a project A issue with multiples projects B,C,D linked issues (I don't have access to the others projects automation part)

When one linked issue is closed i want to send a Teams message telling me that X linked issue linked to "Project A issue" is now closed.

To bypass the fact that i can't directly create an automation on the others projects i tried this :

Trigger : Field value changed

* Field : Links

Advanced compare condition :

* {{issue.issuelinks.outwardIssue.fields.status.id}} 
* is equal to 
* 6  <- it's the "closed" id.

Then send a Teams

But it doesn't work. When i check the audit log of the automate there is nothing in it. It's like it doesn't even match the condition for it to start

Thanks for your help !

Bill Sheboy · Accepted Answer

Hi @Pilotage VSCT -- Welcome to the Atlassian Community!

Short answer: the rule you describe is triggered on issue linking but you seem to want to trigger it on a status transition instead...and have the rule use multiple project scope to cover all of the issues involved.

If that does not help, context is important for the community to help.  Please post the following:

* an image of your complete automation rule in a single image for continuity
* images of any relevant actions / conditions / branches
* an image of the audit log details showing the rule execution
* explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill

Michael Yaroshefsky - Visor for Jira · Accepted Answer

Hey @Pilotage VSCT here's an idea - create a scheduled rule to check the status of linked issues and send an automated Teams message if it discovers a newly closed linked issue.

1. Set the Trigger to Scheduled and choose a sensible timeframe (e.g. every hour)
2. Set the Action using JQL:project = A AND issueLinkType is not EMPTY
3. Set the Condition as: If {{issue.status.id}} equals 6(Closed)
4. Action: Send Teams message:

"Linked issue {{issue.key}} ({{issue.summary}}) for Project A issue {{triggerIssue.key}} is now closed."

Hope that's a good solution for you - if not let us know, happy to help you fine tune it.