If the field value is none on issue view screen the field itself vanishing or disappearing in ticket

thumuluru.shreya

If the field value is none on issue view screen the field itself vanishing or disappearing in ticket.

We have a field on issue view screen and we made it as read only using script. And for this we written an automation whenever linking happens then only the field should auto updated. When the field is empty or none the field on issue view screen is disappearing or vanishing from the ticket. Can anyone help on this issue so that it will be helpful.

 

Thanks

arielei

Hello @thumuluru.shreya 

You can set in your project a Layout screen for each request type.

There, you can add the field and it will be visible even if its empty.

Simply go to your project settings and select Request Type -  then select the request type and switch to tab "Work Item View"  and add the fields you which to see.