project + labels jql not returning expected results

Farah NAILI_i6g8ta

Hi

I have this query:

project = XXX and labels in(INC23)

or this query 

project = XXX and labels = INC23

neither return any result

however

i do have a ticket in that project with that specific label : XXX-5409

 

it's driving me nuts

I have run a full reindexation of the system after creation and last update of that ticket... to no avail...

I'm in jira data center, Jira Software 10.3.6

I have all the permissions required to see the issue and the original problem that brought me to this symptom was that i was trying to figure out why i couldnt see expected issues from that project on a board, and then a "plan (advanced roadmap)....

 

help pwease ?

pawarsachin84

Hello Farah,

Labels in Jira are dynamic tags that you can add to issues to categorize and track them more flexibly.

Is Labels are added via automation/API/scripted fields/plugins?

1. Just in case you can try different JQL to check like

issuekey = XXX-5409
check if above returns issue.

issuekey = XXX-5409 AND labels = INC23
now check if above returns issue.

If not, that confirms a label field indexing problem.

2. To solve this you can try basic simple steps.

You can re-add the label to the mentioned issue

Go to issue XXX-5409 → Edit → Remove label INC23 → Save.

Edit again → Re-add INC23 manually → Save.

NOTE - make sure you are adding correct label to the issue. For eg: INC23 or INC-23 or INC_23 whichever format is correct.

Then try your JQL again -
Project = ABC AND labels = INC23

In above JQL you need to use your project name or key instead of ABC