Can't access Bitbucket account – deleted email, no 2FA recovery code

Question

Hello Atlassian Community,

I can no longer access my Bitbucket account because the registered email address ([REDACTED]) has been deleted, and I cannot receive the two-step verification code.

I don’t have the recovery codes either. My previous email was [REDACTED], and my Bitbucket username is [REDACTED].

Here are a few repository URLs I was working with:
[REDACTED]

Last login IP: [REDACTED]
Account created: around 07/2020

I would appreciate guidance on how to recover the account or change the email address. Thank you!

- Seo You Sung

Ben · Answer

Hi @서유성

Having access to the email inbox that is registered with your Bitbucket Cloud account is a requirement of using the service. The OTP code that is sent to your email inbox is a security requirement for verification purposes, and, unfortunately, this cannot be bypassed.

You will either need to regain access to that email inbox by having it re-enabled, or you will need to create a new workspace and push any local copies of your repositories up to this new workspace.

Regards,

- Ben (Bitbucket Cloud Support)

jhgjhg · Answer

The same here. What is going on?? Is the service dead??