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Filter for Issues that do not contain specific text in the Comments

Dave Stillwell

I am trying create a filter that list all issues that do not have specific text (e.g Code 1234) in the comments section. I have tried comments !~ "Code 1234" with no success but I do get results with comments ~ "Code 1234" (though not the results I am expecting)

We have ScriptRunner installed if that helps. Could this be a limitation of ScriptRunner?

Accepted answers

pawarsachin84

Hello Dave,

1. If you're doing this regularly, consider: Having users flag issues that include Code 1234 in a label or custom checkbox (e.g., "Code 1234 added").

Then you can use -
project = XXX AND labels != "code-1234"

2. If you have ScriptRunner for Jira, you can try and use its JQL functions

Eg - issueFunction not in issueFieldMatch("project = XXX", "comment", "Code 1234")

his returns issues in project XXX where comments do not contain Code 1234.

All comments

arielei

Hey @Dave Stillwell

I did a test on my end with the same values your wrote, for me it works.

Screenshot 2025-06-16 at 20.26.00.png

Dave Stillwell

@arielei

It looks like you are using JSM/Jira for the cloud. I wonder if it is because I am using Data Center.

I'll create some dummy tickets in my test environment to do some more testing.

pawarsachin84

Hello Dave,

1. If you're doing this regularly, consider: Having users flag issues that include Code 1234 in a label or custom checkbox (e.g., "Code 1234 added").

Then you can use -
project = XXX AND labels != "code-1234"

2. If you have ScriptRunner for Jira, you can try and use its JQL functions

Eg - issueFunction not in issueFieldMatch("project = XXX", "comment", "Code 1234")

his returns issues in project XXX where comments do not contain Code 1234.

Dave Stillwell

@pawarsachin84 thanks for the feedback.

While it still would be nice to know why my code wasn't working, but the Label idea seems to be an elegant work-around. I will also try out your recommended JQL function.

Dave Stillwell

@pawarsachin84

I just tried the AND labels != "code-1234" and it did not work but AND labels = "code-1234" does work.

pawarsachin84

@Dave Stillwell - This is expected because:

labels != "code-1234" does not mean “issues that don’t have this label.”

Instead, it means:

“Issues that have a label, but that label is something other than code-1234.”

So if an issue doesn't have any label at all, it is excluded from the result.

To truly get issues that do not have the code-1234 label (including those with no label at all), use this JQL:

project = XXX AND (labels is EMPTY OR labels not in ("code-1234"))

Explanation:

labels is EMPTY: matches issues with no label at all
labels not in ("code-1234"): matches issues with labels, but not this one

Combining both with OR ensures you include:

Issues that don’t have any labels
Issues that have different labels

Bartek Szajkowski _ Orbiscend OU

Hello @Dave Stillwell

I'm Bartek from Orbiscend OU - ARGON app provider.

If you are open for third-party app, here’s a concise answer based on ARGON’s commented function, focusing on the content parameter:

To find issues that do NOT contain specific text (e.g. “Code 1234”) in comments, you could use not in commented(...) instead of the !~ operator.

* Example 1 – Exclude issues with “Code 1234” in any comment:

issue not in commented("project = SER", "", "", "", "Code 1234")

* Example 2 – Same, but limit to recent comments (performance-friendly):

issue not in commented("project = SER", "", "2024/01/01", "", "Code 1234")

ARGON Powerful JQL Search

Hope my answer and ARGON will be helpful for you.

Greetings
Bartek

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