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Rovo Agent Response String To JSON

Chance Douglass

I am trying to treat the response from a Rovo agent as a JSON object and reference it using dot notation. I have the agent response formatted correctly. Excerpt here:

{ "documentStatus": "PRD In Process", "documentOwners": [], "projectStatus": "", "prfaq": "", "epicTicket": "", "targetRelease": "", "designer": "", "techLead": "", "relatedDocumentation": [], "termsAndDefinitions": ""}

but I am unable to access any of the information outside the entire response.

I have tried using the 'jsonStingToObject()' method both as an entire variable creation and individually in line during the automation. I can not get any results with the jsonStringToObject call either in dot notation, or for the entire string.

Anyone here had success with either of these methods? Or know of a better one?

Screenshot 2025-06-16 at 09.13.47.png Screenshot 2025-06-16 at 09.14.01.png

Accepted answers

Alex Gallien

I came across this while trying to solve the same problem. The workaround that seems to have worked for me is saving {{agentResponse}} as a variable then passing that variable to the jsonStringToObject() function. From there I was able to use dot notation to call other values in the JSON that Rovo returned to me. Hope that helps you too!

All comments

Marc -Devoteam-

Hi @Chance Douglass

I'm not sure but are the agent responses JSON, I think they are text.

Do you get results, when using {{agentResponse.documentStatus}} or even simpler {{agentResponse}}

What are the responses?

Alex Gallien

Bill Sheboy

Hi @Chance Douglass

Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks, and kind regards,
Bill

Ryan.Buschmeyer

@Alex Gallien or @Bill Bill

I'm encountering the same issue. I am able to successfully pass my {{agentResponse}} into the variable, but I have not been able to successfully pass that data into the jsonStringToObject() function.

My variable is {{agentJSON}}, do I use that as {{agentJSON.jsonStringToObject()}} or {{jsonStringToObject(agentJSON)}}?

Thanks

Bill Sheboy

Hi @Ryan_Buschmeyer

It is the second one you show, {{jsonStringToObject(agentJSON)}} and then reference the attributes needed. I recommend writing the entire thing to the audit log to confirm it contains what you expected.

And...as this is an older thread / closed question, I recommend creating a new question, perhaps adding a link back to this one for context. That will ensure more people see it and the conversation focuses on your specific needs. Thanks!

Kind regards,
Bill

Ryan.Buschmeyer

Marc, in our case, we are telling our Rovo agent to produce its response in a structured JSON format. We are looking to get specific data that we want inside of keys for formatting and Jira field insertion.

Evie Z.

@Ryan_Buschmeyer

This topic is now closed as the discussion has become outdated. If you have more questions or want to continue the conversation, feel free to start a new topic. For more details on why we close older threads, check out our Rules of engagement - Atlassian Community .
Thank you for your understanding!

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