Unable to delete Atlassian account despite transferring contacts

unknown

Hello, I'm trying to delete my Atlassian account, but I keep receiving the following message: "This account is associated with active accounts set for automatic renewal."

I have already:

• Added a new user to the workspace

• Attempted to transfer the billing and technical contact roles

• Deleted one of the two workspaces

I kindly request assistance to complete the deletion of my account.

I have free plan...

Thank you very much, Domenico

Mark C

Hi @[deleted]

Welcome to the community.

Could you check if your Atlassian account is added as a primary billing or technical contact to any Atlassian subscriptions? You can check it by logging in here using your Atlassian account: https://www.atlassian.com/purchase/my/

If yes, you can add a different email as the primary billing/technical contact following the steps here and once done, try to delete it.

Regards.
Mark C