Bitbucket Pipelines SSH Key – Unexpected Source IPs Not in Allowlist Document

Ali Dogan_5mxk88

Hello,

We're attempting to deploy code on Bitbucket Cloud using Pipelines. As a security measure, we plan to authenticate via SSH key pairs instead of using credentials.

We're currently facing an issue with IP whitelisting. We're following the guidance provided in this document:

IP addresses and domains to allowlist in your corporate firewall | Bitbucket Cloud | Atlassian Support

However, when we monitor the incoming traffic — specifically after clicking the "Fetch" button in the Bitbucket UI — we observe that the source IP of the SSH connection is not listed in the IP ranges provided in the official document. Instead, it appears to come from an AWS IP address.

Could you clarify:

Is the document outdated or missing entries?

Are we possibly referring to the wrong documentation for SSH-based interactions from Bitbucket Pipelines?

Any guidance would be appreciated.
Ali

Ben

Hi Ali,

As per the documentation you've linked (Valid IP addresses for Bitbucket Pipelines build environments heading):

The servers that execute all steps on Atlassian Cloud Infrastructure, are hosted on Amazon Web Services (AWS).

An exhaustive list of IP addresses that the traffic may come from on AWS can be found by using the following endpoint, filtering to records where the service equals EC2 or S3, and using the us-east-1 and us-west-2 regions. We do not recommend using these IP ranges as a security control.

If you prefer to use a more limited or narrowed IP range, you should utilize the atlassian-ip-ranges that are available in the new larger instances (4x and above).

As a reminder, Atlassian does not recommend configuring IP-based firewalls as the only mechanism to protect access to your infrastructure. As an example In addition to IP-based firewall rules, you should also use a secure means of authentication for any services exposed to Bitbucket Pipelines (e.g., by using OIDC).

 If you still require further assistance  - please raise a support ticket directly with our team, as we will need to check your Pipelines Build YML and build logs for further information to assist you:

• https://support.atlassian.com/contact/

Cheers!

- Ben (Bitbucket Cloud Support)