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What happened to my snippets?

delectomorfo

I had a free BitBucket account and I had a bunch of code snippets saved. I log in and it says snippets are no longer available in free accounts and I must upgrade. I was never told this change was going to take place. If I upgrade, can I recover my old snippets? This is outrageous.

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Mikael Sandberg

Hi @delectomorfo,

Welcome to Atlassian Community!

The announcement regarding snippets going away in the free plan can be found here, Important changes coming to Bitbucket Cloud’s free plan. This was announced in January.

I do not know if you get access to your snippets if you upgrade, but I have notified the support team that is on here and they should be able to answer that. Please allow them up to two business days to get back to you.

buralex

I was able to retrieve my snippets by cloning via ssh (you'll need to setup your public ssh key into bitbucket).

By using this api (with basic auth):

https://api.bitbucket.org/2.0/snippets?role=owner

Then in the response go to:

values->links->clone -> (element with the `"name": "ssh"`)-> href

It will be a link like that:

git@bitbucket.org:snippets/{YOUR_USERNAME}/{SNIPPET_ID}/{SNIPPET_NAME}.git

Then just do:
git clone git@bitbucket.org:snippets/{YOUR_USERNAME}/{SNIPPET_ID}/{SNIPPET_NAME}.git

Patrik S

Hello @delectomorfo ,

and welcome to the Community.

The decision to remove snippets functionality from the Free plan was communicated in our announcement back in January. Please be assured that your snippets are still intact; they're just not accessible under the Free plan.

It's important to note that we haven't removed your snippets with the update to the Free plan. If you need access to them for backup, I recommend using the 30-day trial we offer and upgrading your plan. This will allow you to access and back up your snippets. After you've secured your data, you can decide whether to continue with a paid plan or cancel the trial.

Thank you, @delectomorfo !

Patrik S

Oliver_bq4icn

Yikes...was this actually communicated via an email, or any notifications within the Bitbucket UI? I don't think a post on a random blog is a remotely appropriate way to notify people that you're removing access to their data.

adrian_hochberg

@Patrik S you cannot be serious! I did not receive an email and thus was absolutely shocked right now when I noticed, that my snippet is not available anymore.

Please advise me on how to use the free trial! Selecting the workspace and chosing "Upgrade Plan" does not show me the option for a trial. I only found the possibility to create a new workspace with a trial.

Chris Baker_mxj6st

Hi, @Mikael Sandberg, any word on whether Snippets are completely gone that had been saved in free plans, or what recovery methods are available?

I'm another user that never received an e-mail, and this is quite a surprise. I was performing regular documentation updates on what was in our account, and poof, they disappeard.

I've attempted to use the API+git clone method above to see what might be there, but I'm not getting any data returned from the API.

Thanks for any help you can share.

Mikael Sikora

Hi Chris,

I think you have the wrong "Mikael". I now nothing about snippets.

Mikael Sikora

Chris Baker_mxj6st

My apologies, @Mikael Sikora

Patrik S

Hello @adrian_hochberg ,

You can use the "Upgrade plan" option, as this will also start the trial for your existing workspace. Then you can decide within the first 30 days whether you want to continue in the paid plan or downgrade back to Free.

radistao

Congrats, Atlassian - one more reason to migrate to GitHub ☹️

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