Trim the words in the summary before creating the ticket

jira_admin_cu

Hi Team,

We have an automated email ticket creation using a script that takes certain keywords from the email body and adds them to the ticket summary. However, the summary's formatting is not displaying correctly. Is there a way to use a JMWE post-function, Nunjucks, to trim the summary before creating the ticket (correct the summary)

I've attached a screenshot for reference; the section marked in red is common across all tickets, but in the total:1, the numbers vary all the time. We would like to trim that part.

Michael Wan

@jira_admin_cu 

Here is a solution using Jira Automation (native in Cloud, or installable in Data Center via Atlassian's official app):

Automation Rule:

• Trigger: Issue created
• Condition: Issue summary contains total:
• Action: Edit issue → Field: Summary
  Set value to:

{{issue.summary.replaceAll("total: \d+", "").trim()}}

 It will remove any total: <number> from the summary. 

 

Original summary: 

*Order 123, Ready to go total: 1

Updated summary:

*Order 123, Ready to go

 

Original summary: 

*Testing Status total: 25

Updated summary:

*Testing Status

 

The same regex pattern should also work with a JMWE post-function using Nunjucks, although I haven't tested it directly as I don’t have JMWE installed at the moment.

Hope that helps!