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Is there a way to BREAK out of an automation rule?

Paul Konen

I have a need that if a specific {{initiator.displayName}} triggers a rule, that the rule just breaks out and does nothing.

Scenario:

User in JSM transitions a case and that transition is sent to another system.

The other system (out of my control) calls the issue.transition RESTAPI because it saw the state of the case change. Because the JSM case was "transitioned", it calls the automation rule again.

So effectively, the automation rule is triggered twice.

But it only needs to be executed once.

Accepted answers

Alex Cevicelow_1dyiku

You can handle this by adding a condition right after the trigger that checks if {{initiator.displayName}} is not equal to "target-display-name". If it passes, the rule continues as normal. If it matches, the rule simply stops and does not continue.

This way, the rule will run for all users except the one you're targeting

All comments

Alex Cevicelow_1dyiku

This way, the rule will run for all users except the one you're targeting

Marc -Devoteam-

Hi @Paul Konen

So your rule is triggered on a transition change.

So you need to have a condition as mentioned by @Alex Cevicelow

Paul Konen

Thanks. It will then show No Actions Performed as a nice indication.

Bill Sheboy

Hi @Paul Konen

Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks!

Kind regards,
Bill

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