Reactivating a deleted account, can't contact Atlassian support

Question

One of our accounts was deleted due to inactivity.  I can't seem to get to Atlassian support to get help so I'm posting here in the hopes that Atlassian Support sees it.  I received an email with no reply address, and all the support and menus bring me here.  If anyone knows of a way to contact support, I'd be grateful.

Jeff Turmelle

[REDACTED]

jefft_iri_columbia_edu · Answer

Thanks Ben, and for redacting my email address!

Here's the actual message we received:

irifist has been deleted due to inactivity

irifist has been deemed inactive after having no apps or managed accounts in the last 180 days.

In an effort to clean up inactive organizations and increase productivity, irifist has been deleted.

If you want to see your remaining organizations, you can do so by going to admin.atlassian.com. The deleted organization (irifist) will no longer be visible in Atlassian Administration.

If you want to keep your organization, we suggest you contact support within 15 days from receiving this email.

When you contact support, include your organization ID: 92k57ajj-5db0-1cd6-62ck-27304681414k.

I don't exactly know what this domain was, so it's likely it could be deleted, but I would like to know what specifically was deleted with the deletion of this domain.  For example, were any repositories also deleted?

Secondly, the Contact Support button brings you to a menu that doesn't provide any ability to address this concern, which brought me to the community forum,  which is probably not correct? I would think that this should be a support matter. In any case, I'd appreciate it if we could move this off the community forum to a support case, if possible.

Ben · Answer

Hi @jefft_iri_columbia_edu

The account I suspect you're referring to (Igor) was actually disabled by an organisational admin for the university. You will need to reach out to your IT team, as we have no control over managed accounts.

If you are referring to a different account, please let me know. Also - please refrain from posting your email address in a public forum such as this, I have redacted this for you (we are able to see email addresses in the backend on the post itself).

Cheers!

- Ben (Bitbucket Cloud Support)

jefft_iri_columbia_edu · Answer

Thanks, much appreciated.