I don't receive repository invitation

Question

Hi!

Some teammates from another workspace are trying to invite me on a specific repository, but I don't receive any invitation. I've checked the spams, everywhere in the inbox, I've checked notifications are well enabled. On their side they tried to resend the invitation multiple times, and also cancel the invite then send a fresh new one.

Could you please help me on this subject ? I've checked some threads about it, and it seems that sometimes it needs an interaction on your side.

Thanks in advance!

Jean Hardy · Answer

It seems there was a delay between notification activation and this working itself. It's now working well, thanks for your help !

Syahrul · Answer

G'day, @Jean Hardy

Welcome to the community!

It seems you have globally unsubscribed from all Atlassian notification emails, which can prevent you from receiving product invitations.

In order to enable it again, you can follow the steps below:

* Log in to id.atlassian.com using your email (Or navigate to that link if you're already signed in).
* Click on your avatar, then select Account settings.
* Click on the Email tab.
* Click the email preferences center link.
* Check the Product Surveys and Invitations section and make sure Product Invitations is selected.

Reference - Manage email and notification preferences

Once they update the settings to enable product invitation emails, you will need to cancel the current invitation and send a new one to trigger a fresh email.

I hope this helps! Let us know in case you have any questions.

Regards,
Syahrul