account Recover

Question

Hi!

I can't access to my bitbucket account.

I don't have two step authentication and i lost all recovery code

I try to recover my account but I don't receive recovery mail.

Can you help me?

thanks

Syahrul · Answer

Hey @enrica.marchitiello

Welcome to the community!

I can see you've disabled your 2SV and successfully log in to your account so I assume this issue has been resolved?

If not, please let me know.

Regards,
Syahrul

Sushant Verma · Answer

Hi @enrica.marchitiello

Welcome to the community!

The best option is to reach out to Bitbucket Support directly via https://support.atlassian.com/bitbucket-cloud/

Regards,
Sushant Verma