To restrict cloning to only once per ticket, even if the Need EPP Team to Intervene? field is toggle

Question

To restrict cloning to only once per ticket, even if the Need EPP Team to Intervene? field is toggle.Full Automation Rule
1. Trigger
Issue Updated
2. Condition – Project is not EPP_SYS
Type: Advanced compare
{{issue.project.key}}
does not equal
EPP_SYS
3. Condition – Need EPP Team to Intervene? = Yes
Field condition
Field: Need EPP Team to Intervene?
Condition: equals
Value: Yes
4. Condition – Justification for EPP Intervention is not empty
Field condition
Field: Justification for EPP Intervention
Condition: is not empty
6. Action – Re-fetch issue data
7. Action – Clone issue to EPP_SYS
Clone only happens when:
Need EPP = Yes
Justification is filled,please help me here as i need to create a one clone per ticket .if the field has toggled many times also clone needs to happen one time only.thanks in advance

mummareddy supriya · Answer

@Dilip attempted to avoid multiple clones by setting the label, but it continues to occur.

Dilip_ybbekx · Answer

Hi @mummareddy supriya

there is no default way in jira to achieve this but you can achieve this using the below automation rule:

Using Jira Automation to track if a ticket has already been cloned (e.g., by setting a custom field or label after cloning) and then preventing further cloning actions based on that field