Create a Rule to move Service Management tickets to another Project

Jade Ho-Lin

Good day - Please can someone guide me, on how to go about creating a rule, when a particular Request type is created on a Service management board/project to move it to another Project - to automate this process vs having to move the tickets to another project. 

Thank you 

Jade 

Trudy P Claspill

Hello @Jade Ho-Lin 

Are you working with Jira/JSM Cloud or Data Center?

To what type of project do you want to move the request?

If you are working in Cloud is the source project Team Managed or Company Managed? And is the destination project Team Managed or Company Managed?

Do you have familiarity with the Automation for Jira functionality?

Documentation: https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

 

Automation for Jira does not have an action to Move an issue to another project. This is due to the fact that the destination project may have required fields and may require data mapping in order to move the issue, and those activities would require input from a user.

It is generally recommended that you use either the Clone or Create Issue actions to create the issue in the destination project and then close the original issue.

Is there a reason this alternate methodology would not meet your requirements?