In the JQL search list view, when multiple checkboxes are selected for the same custom field, there is a discrepancy between the checkbox count displayed in the list view and the count shown within individual issue details. Steps to Reproduce * Execute a JQL search that returns multiple issues, ensuring that Checkbox fields with multiple selected values are visible in the list view. * Note the number of checkbox values for any given issue. * Click to open the issue and compare the checkbox values displayed within the issue. * Exit back to the search filter. * Observe that the number of checkbox values in the list view differs from what is shown in the issue itself. This inconsistency results in an inaccurate display of checkbox values within the list view, making it challenging for users to maintain an accurate record without opening each issue individually to verify the values. This issue has been validated on versions v8.13.17 and v9.12.3.

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Is there a way to accurately display the value count of a checkbox field in the JQL search list view

Rebecca Sumner_xm3bh2

In the JQL search list view, when multiple checkboxes are selected for the same custom field, there is a discrepancy between the checkbox count displayed in the list view and the count shown within individual issue details.

Steps to Reproduce

Execute a JQL search that returns multiple issues, ensuring that Checkbox fields with multiple selected values are visible in the list view.
Note the number of checkbox values for any given issue.
Click to open the issue and compare the checkbox values displayed within the issue.
Exit back to the search filter.
Observe that the number of checkbox values in the list view differs from what is shown in the issue itself.

This inconsistency results in an inaccurate display of checkbox values within the list view, making it challenging for users to maintain an accurate record without opening each issue individually to verify the values.
This issue has been validated on versions v8.13.17 and v9.12.3.

Accepted answers

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Hannes Obweger - JXL for Jira

Hi @Rebecca Sumner

welcome to the community!

Mind providing example screenshots of what you're seeing?

Best,

Hannes

Rebecca Sumner_xm3bh2

Hello @Hannes Obweger - JXL for Jira

Thanks! Yes of course no problem, I hope these screenshots adequately show the issue we are having.
Screenshot 1 - Shows the List view for Test 4 which displays a truncated list of 11 checkboxes
Screenshot 2 - Shows the Test 4 issue which actually has 17 checkboxes selected
Screenshot 3 - Shows the list of Test issues that have a range of checkboxes selected. As you can see in Test 1 this shows 9 checkboxes with the extended (3) number which when clicked shows the complete amount of checkboxes filled which is what we would expect to see for all issues

Note - going into an issue and back the list view can occasionally solve the issue and the list appears correctly, however this does not occur every time.

Thanks for your assistance.
Rebecca

Rebecca Sumner_xm3bh2

Screenshot 1.jpg Screenshot 2.jpg Screenshot 3.jpg

Rebecca Sumner_xm3bh2

Hello @Hannes Obweger - JXL for Jira

Just checking in on this issue and seeing if there are any updates?

Thanks,
Rebecca

Kseniia Trushnikova

Hi @Rebecca Sumner,

It looks like reindexing the project might solve the issue. If not, I recommend contacting Atlassian support, as this could be a Jira bug: https://support.atlassian.com/contact/#/

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