Unable to open a particular issue type in my project

Jira Billing

Hi Team,

I’m currently working on a project that includes multiple issue types — specifically SR, CSR, and Bug.

While I am able to create and view CSR and Bug issue types, I’m unable to open SR issues, despite having Project Admin and Admin access. They are visible in search bar when the issue key is pasted but unable to open them.

Previously, I was able to access all issue types without any problem. I've already reviewed the following:

• Permission Schemes
• Issue Security Schemes
• Relevant Plugins
• Jira Links

Could you please help identify the root cause and provide a solution?

This is for a Jira Data Center instance.

 

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Piyush Annadate _ACE Pune_

Hello @Jira Billing ,
1. Can you double-check the security scheme here - I have strong checks that it would be an issue ?
2. Try to access issue via rest api - if able to view via rest api but not via UI - then check for logs; that won't be an permission issue, it could be an incident.
3. Plugins may be an concern - try to view the issue by user impersonation .